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Productivity and Quality Improvement
I highly recommend J.H. Berk and Associates for improving
processes, analyzing and correcting problems, and training in quality and value
improvement techniques. I
engaged Mr. Berk for two separate programs and have been extremely satisfied
with his level of knowledge, his ability to lead cross functional teams to
produce results, and with his overall style and effectiveness.
Phil
Baer
Quality Assurance
Director
Baxter CardioVascular Group
Your support in developing an overall consolidation plan
has helped us to significantly lower operating costs in both facilities.
Your implementation of Management Control Systems is providing much
needed visibility and performance measurement, and we are already realizing
strong efficiency improvements in both facilities.
We have seen the manufacturing hours per unit reduced by about 28%, which
is a phenomenal improvement.
L.C.
Smith
Vice President of
Operations
Bishamon Industries
I want to express my sincere appreciation for the help you
provided to us in establishing a quality management system compliant to the
Automotive Lift Institute and ANSI requirements. I am impressed with the manner in which you organized this
project and integrated the activities of our administrative and manufacturing
personnel. The procedures and
business management flow charts you provided are clear, they incorporate how we
want to do business, and they provide the management system we retained to you
to develop. You met the aggressive
schedule you provided to us at the start of this project, and we are pleased
with the product and your services.
L.C.
Smith
Operations
Manager
Bishamon Industries
I am particularly impressed with the leadership you brought
to this project, and the manner in which you helped us organize our efforts.
Your action item definition, assignment, and documentation approach
played a major role in keeping this project on track.
We also greatly appreciated the analyses and improvement recommendations
you provided on our manufacturing and quality management systems.
Pat
Shaffer
Product
Director
Baxter CardioVascular Group
Our technical staff and our customer were pleased with the
systems engineering analyses you prepared for the PAC-3 electronic safe and
arming device. We are particularly
grateful to you for the presentation you gave to our customer and to the U.S.
Army on these analyses, and for convincing these critical customers that our
design meets all safety requirements.
Mike Pattison
Vice President of Business
Development
Hi-Shear
Technology
I want to thank you and your organization for developing
and helping us to implement a Quality Measurement System. The Access-based system you developed for us is exactly what
we wanted. We are using it daily,
right on the assembly line, to record defects.
The system is great, and it is providing the benefits you told us it
would. We have been able to reduce
our warranty expense 50%. The
reports have been especially effective in communicating to our suppliers the
problems our customers are having with their products.
John
Nelson
Director of Quality and Customer
Relations
Alfa
Leisure
Please accept our thanks for your efforts in the workforce
consolidation project. We
implemented your suggestions and we are quite pleased with the results.
I want to mention that we particularly appreciated the people-oriented
approach you used in undertaking this most-sensitive analysis.
Several of our employees commented on the comfort level you established
with each person you interviewed, which I find remarkable considering the nature
of the assignment.
Pat
Perrin
President
Perrin
Manufacturing Company
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Failure
Analysis
We just learned that Boeing approved the failure analyses
you prepared on the V-22 programs. We learned both from the failures and
from the manner in which you resolved them.
As the program’s project engineer, I valued your support and the quick
results you produced.
Rich Kersten
Project
Engineer
OEA Aerospace
Training
The training you provided was extremely beneficial and
suited our needs exactly. We
appreciated your hands-on approach and the application of the teaching to the
resolution of long standing nonconformances in our organization.
The training directly meets our FDA and ISO 9001 process improvement
requirements. Please be assured that we will use both your teaching and
consultation services again as needs arise.
Pat
Harn
Vice President of
Administration
Irvine Scientific
I would like to thank you for putting together and
presenting the special class on Systems Failure Analysis.
The benefits from the class have met all our expectations.
Even though the class is not yet completed, we are seeing positive
changes in the attitudes and approaches that the participants are taking to
solve problems in their every day work. I
have had managers comment to me that they are impressed with the types of
questions the engineers, who are taking this class, are now asking.
Bill
Frank
Director of
Engineering
McDonnell Douglas Electronic Systems
The audience, consisting of Manufacturing, R&D, Quality
Engineers, and Management, was very impressed by the material and the way the
lecture was given.
Amazia Gartner
Quality Assurance
Manager
TAAS
I was most impressed by the training program’s emphasis
on merging the skills and talents of our engineers and those whom we support,
and in particular, by the bridges built between my organization and the quality
assurance and manufacturing groups. The course materials were
well-developed. We found that the
case studies based on real world defense systems failures were particularly
interesting and educational.
Reza Ghavam
Engineering
Manager
Sargent Fletcher Company
Expert Witness
Analysis & Testimony
I want to take this opportunity to thank you for your
assistance during our appeal before the Armed Service Board of Contract Appeals.
Your work allowed us to present our position on this fuze to the judge in an
easily-understandable, but analytical way.
As a result, your contributions had a significant, positive impact on our
ability to present this case.
Joe Mance
Program
Manager
BEI
Defense Systems Company
As you know, after the entitlement trial Judge Reiter
extensively quoted your analyses and testimony in his and the Armed Service
Board of Contract Appeals’ favorable decision. Your work during the
quantum trial was equally impressive. Your
assessments of the Navy’s technical data package deficiencies were
straightforward and could not be credibly countered by the Navy attorneys or
their experts. I believe your
ability to simplify the complicated concepts in a litigation of this nature
played a key role in the entitlement trial’s favorable outcome.
Robert
Schell
Vice President and Chief Operating
Officer
Hi-Shear
Industries
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